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DO NOT USE BUDGET INSURANCE
Its too fecking expensive anyway.
"Amanda Lewis" wrote in message
I feel I must let you all know about the nightmare I have just had dealing
with Budget Insurance.
Appologies in advance if any of you feel this is O.T.
I insured my Frontera back in the end of March 03, right from the go I
things were not going to be easy. Every piece of documentation such as
whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
as, a week or two after sending out the first copies I would receive a
reminder, telling me that I HAD NOT sent these docs, and doing so would
invalid my insurance etc. In the end I would phone through such
details...no mean task for me as I suffer from a pretty bad stammer!
This settled down after the initial complicated month, until I had an LPG
conversion carried out. I duly notified BUDGET (as is my duty) and
explained that, as I would have to send a copy of the conversion
certificate, I was worried about it getting lost in whatever black hole
existed in their internal post system. The Lady assured me that she would
personally take care of it, and indeed she rang me back on several
to assure me that things were OK, the conversion had been included in my
cover and at no extra cost. Everything was Tickity-Boo........until this
I received a curt letter, informing me that I had not returned my
certificate (?) and that withholding it was a criminal offence (??)
I duly rang Budget, who informed me that my insurance is cancelled, and
been for the last 2 months (???) I received no indication of this,
them insisting that they sent me warning letters. Nor indeed have I
received a refund of 8(ish) months premium. In fact Budget have put me in
the position where I may have been driving illegally through no fault of
own. Very nice when you consider that I regularly tow the club boat
West Wales...could have been very embarrassing, not to mention expensive.
The upshot is, Budget are refusing to accept that they have received my
certificate, despite my instance that someone in their organisation (the
only person, incidentally, who gave me helpful and professional
service...surely she must have moved on by now?) actually confirmed that
had received the document from me on the telephone. Of course I could
quote her name today as I am not in the habit of keeping names for months
end, I leave that to the stalkers. Which leaves me where?
No insurance, out of pocket after whatever fees they deem fit to remove
my refund and pretty ****ed of that they did not have the decency to
apologise for what is obviously an error on their behalf...I mean,
why would I not bother sending them a Certificate for a conversion that I
spent over a grand for, and after notifying them about the work in the
place? Makes no sense.
I shall send every Manager of each department in Budget Insurance a
letter of complaint, hopefully it will generate some discussion and help
resolve whatever breakdown in comunication they are having.
Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET